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TJs the Kiddies Store - Return and Exchange Policy
Simple steps, clear expectations
Returns & exchanges
Need to change an order or return an item? Start here for timelines, eligibility, exclusions, and return authorization.
10-day regular-price returns
New condition, original packaging, and receipt are required.
Authorization required
Contact customer care before shipping an online return.
Find the right return process
Open each section for full details.
Contact us before sending an online return
A Return Authorization is required. Packages sent without authorization may not be accepted.
Change or cancel an order
Order changes and cancellation requests must be received within 24 hours of the original order. Requests after 24 hours may not be accepted because TJ’s aims to ship orders within two business days.
An order can be adjusted before it leaves the warehouse. Once shipped, contact customer care; a shipped cancellation may be subject to a return fee.
Special-order policy
A special order is a product TJ’s obtains from a supplier specifically for a customer and does not normally stock. Special orders require full payment and cannot be cancelled.
Products purchased online
Regular-price items
Regular-price merchandise may be returned or exchanged through a shipping carrier within 10 days of receiving the order. Items must be new and resalable, in their original packaging, and accompanied by the online-store receipt. Shipping charges are non-refundable.
Gifts and promotional sale items
These items may be exchanged within 30 days from the date the purchaser receives or picks up the merchandise.
Drop-ship items
Do not return a supplier-shipped product to the address shown on its shipping label. Contact customer care for the correct return instructions.
Products purchased at a retail store
Regular-price items
Regular-price items in new condition, in the original packaging, and accompanied by the store receipt may be returned within 10 days for a refund to the original payment method.
Gifts and promotional sale items
Eligible sale-priced items in new condition with original packaging and receipt may receive an in-store credit or exchange within 30 days.
Without proof of purchase
A return may be refused without proof of purchase. If a store manager approves it, the credit will not exceed the lowest advertised price during the previous 90 days.
Restocking fee
A return may be subject to a 15% restocking fee depending on its condition.
Final-sale and non-returnable items
Clearance and Final Sale products are not returnable or exchangeable.
For health, hygiene, and safety reasons, the following products cannot be returned or exchanged:
- Car seats
- Potty seats and toilet-related products
- Bath toys, bathtubs, and bathing accessories
- Breast pumps and related accessories
- Bottles and nipples
- Cosmetics, creams, powders, and lotions
- Diapers, diaper wraps, liners, and swim diapers
- Breast pads and diaper accessories
- Diaper disposal units
- Feeding products, dishes, and utensils
- Women’s undergarments, swimsuits, maternity, and postpartum supports
- All clearance items
Ship an online return to the warehouse
Call 1-800-755-4857 or email cs@tjskids.com for a Return Authorization before shipping anything. Use an insured carrier and retain the tracking number. TJ’s is not responsible for packages lost or stolen in transit, and prepaid shipping and handling charges are non-refundable.
ATTENTION: INTERNET RETURNSTJ's THE KIDDIES STORE LTD.
6951 72 Street, Unit 114
Delta, BC V4G 0A2